When You Focus On Delighting An Audience

We've Been Trained To Prefer Being Right To Learning Something, To Prefer Passing The Test To Making A Difference, And Most Of All To Prefer Fitting In With The Right People

You Create Your Reality. You Will Find This Freedom By Learning To Look Inward, And By Realizing That You Create The Reality That You Know. There Are No Exceptions To This Rule. Your Successes And Your Failures Alike, You Have Yourselves Created. If You Would But Understand, This Is The Truth That Would Make You Free.

The Internet Is Going To Change Marketing Before It Changes Almost Anything Else, And Old Marketing Will Die In Its Path.

The Best Time To Do Great Customer Service Is When A Customer Is Upset.

The Real Problem When Working With A Consultant, A Therapist Or A Coach Isn’t That We Don’t Know What To Do. The Real Problem Is That We Don’t Want To Change Our Mind.