When You Are Trusted Because You Care,

Emotional Labor Is Available To All Of Us, But It Is Rarely Exploited As A Competitive Advantage.

It's Easy To Pretend Expertise When There's No Data To Contradict You.

And The Reason Is That Until Wonder Came Along And Figured Out How To Spread The Idea Of Sliced Bread, No One Wanted It. That The Success Of Sliced Bread... Is Not Always About What The Patent Is Like, Or What The Factory Is Like - It's About Can You Get Your Idea To Spread, Or Not.

The Sooner We Realize That The World Has Changed, The Sooner We Can Accept It And Make Something Of What We've Got. Whining Isn't A Scalable Solution.

There's Nothing Wrong With Having A Plan. Plans Are Great. But Missions Are Better. Missions Survive When Plans Fail, And Plans Almost Always Fail.