We Must Satisfy Our Customers.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

Quality Begins With The Intent, Which Is Fixed By Management.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

The Problem Is That Most Courses Teach What Is Wrong.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.