Uncontrolled Variation Is The Enemy Of Quality.

There Is No Economy In Having One Operation Produce A Part And Another Separate The Good Ones From The Bad Ones.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

The Most Basic Problem Is That Performance Appraisals Often Don't Accurately Assess Performance.

There Is Very Little Evidence That We Give A Hoot About Profit.

It Is Important That An Aim Never Be Defined In Terms Of A Specific Activity Or Method. It Must Always Relate To A Better Life For Everyone.