Knowledge Needs To Be A Verb.

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

A Leader Knows Who Is Outside Of The System And Needs Special Help.

Mere Allocation Of Huge Sums Of Money For Quality Will Not Bring Quality.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

Quality Starts In The Boardroom.