For Every Leader In The Company, Not

I Think Technology Advanced Faster Than Anticipated. In That Whirlwind, A Lot Of Companies Didn't Survive. The Reason We Have Done Well Is Because, Even In That Whirlwind, We Kept Heads-down Focused On The Customers. All The Metrics That We Can Track About Customers Have Improved Every Year.

I Wouldn't Be Surprised If History Records Tim Berners-lee As The Second Gutenberg.

I Strongly Believe That Missionaries Make Better Products. They Care More. For A Missionary, It's Not Just About The Business. There Has To Be A Business, And The Business Has To Make Sense, But That's Not Why You Do It. You Do It Because You Have Something Meaningful That Motivates You.

Cleverness Is A Gift, Kindness Is A Choice. Gifts Are Easy-they're Given After All. Choices Can Be Hard.

We See Our Customers As Invited Guests To A Party, And We Are The Hosts. It's Our Job Every Day To Make Every Important Aspect Of The Customer Experience A Little Bit Better.