Everything Starts With The Customer.

I Think Values Are Really, Really Important, But I Also Think That Too Many Values Are Just Words.

We Built This Company From The Customer Back, Not From The Company Out.

I Have Always Believed You Cannot Run A Successful Enterprise From Behind A Desk.

Vision Is Easy. It's So Easy To Just Point To The Bleachers And Say I'm Going To Hit One Over There. What's Hard Is Saying, Ok, How Do I Do That? What Are The Specific Programs, What Are The Commitments, What Are The Resources, What Are The Processes We Need In Play To Go Implement The Vision, Turn It Into A Working Model That People Follow Every Day In The Enterprise. That's Hard Work.

Our Military Should Be Trained And Structured Around Missions, Not The Elements Of Air, Water, And Land.